 Regardless of what side you are on, the GameStop saga illustrates the importance of understanding how actors can game the system. If you need a quick primer on what happened, check out this article on Lesswrong.
As a product owner, you have pre-conceived ideas about who will use your product and how they will use it. You identify the consumer's intent, define tasks necessary to fulfill that intent, and string them together in an easy-to-use flow. What happens when consumers do not use the product as intended? Better yet, what happens when the wrong actors use the product exactly as intended? When defining a product, work through scenarios where both malicious and benign actors use the product. How can a user game the system? What are the impacts of gaming on revenue, reputation, and other consumers? How will you recover in this scenario, and what is your exposure? When defining product functionality, go beyond the happy path and basic error handling. Imagine how actors can use the product for unintended purposes or game the system. You may ask why anyone would do that. The answer is always because they can.
0 Comments
|